When employees engage customers they are then re-engaged themselves by those customers as they become energized by the gratitude from the benefits they provide. Any performer who engages their audience experiences this appreciation as they are re-engaged by that audience whether they are in theater, concerts, sports, or in organizations.
This cycle of engagement is self-centric and the only truly continuous or lasting engagement. Just as self-motivation is the only continuous motivation. People become involved with heart and mind as feedback and focus is on the activity itself which provides purpose, meaning, and accomplishment. Which provides pride, passion, and enthusiasm!
